POLICIES AT LEXEL AESTHETICS & WELLNESS

I believe that honesty and transparency are key when it comes to your well-being. I aspire to tailor each visit to your needs and specifications, so if you have any requests or concerns, please contact us.

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• First visit

You will be emailed intake paperwork prior to the first visit, please make every effort to complete this prior to my arrival for a more streamlined appointment.

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• Concierge/Booking Fee

The non-refundable deposit. This is required in advance to book an appointment with me both concierge, in person or virtual appointments.

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• Cancellation Policy

If you need to cancel an appointment, I require a minimum of 48 hours notice. If your appointment isn’t canceled at least 48 hours in advance, I charge a $50 cancellation fee (this is the non-refundable concierge/booking fee you pay at time of scheduling). If you cancel an appointment with at least 48 hours advance notice, the concierge/booking fee will be applied to your rescheduled appointment. 

I will make every effort to confirm all appointments in advance; however, this is a courtesy and I will not be responsible for unconfirmed or missed appointments.

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• Punctuality Policy

Please be ready to receive your treatment at the time of your scheduled appointment. If you are not ready at the time we are scheduled/when I arrive, it may be necessary to cancel part of your scheduled treatment. Your treatment will end on time so that the next patient is not delayed or inconvenienced. If I arrive and we are not able to accommodate your appointment, your deposit (concierge/booking fee) will be forfeited. Your understanding is greatly appreciated.

• Prices and Promotions

I am committed to continuously expand my services to bring you the latest and greatest treatment options. I will make every effort to ensure the website and services/pricing menu is updated accordingly, but please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When presented with more than one discount opportunity, I will automatically give you the discount of greater value at the time of purchase.

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• Payments

My practice is limited to elective aesthetic medicine. This means I do not accept or bill insurance. Payment is expected in full at the time of your treatment. Pricing listed is subject to change without notice, but I will ensure the cost of your treatment plan is discussed transparently and agreed upon prior to your treatment being delivered.

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• Refunds

I do not offer refunds on services rendered. We will discuss realistic outcomes for the services you will receive, as well as any follow-up visits you may need. I will do my absolute best to ensure you are pleased with your results.

However, there are no guaranteed results or outcomes, and there is no guarantee that you will not require additional treatments to maintain or achieve the results you seek. Follow up treatments are not free of charge, even if you are not pleased with your initial results.

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• Practice-Patient Relationship

I love having you as a patient, but I do reserve the right to refuse service at any time, to anyone, for any reason.